http://digfir-published.macmillanusa.com/video_human_comm/video_human_comm_ch56_1.htmlClincher: Evokes response52e063ce757a2ef071000000
http://digfir-published.macmillanusa.com/video_human_comm/video_human_comm_ch56_1_dlap.xmlDLAP questions52e063ce757a2ef071000000