00:02 [ONSCREEN] Aggressive Listening

00:08 [EMPLOYEE approaches MANAGER, who is sitting at a desk writing] EMPLOYEE: Hey, John, sorry. I just got a call from the sportswear client. He was…

00:12 [Stops writing] MANAGER: From the sportswear client. I have a million clients. Which sportswear client?

00:16 EMPLOYEE: David Eckert is our contact there. That… The one we're doing the print ad for that's due next week. Anyway, he was upset because he thought that our draft of the first print out…

00:26 MANAGER: Wait wait wait, he's upset and you're telling me because he thought? If he wants something different why didn't you just fix it?

00:31 EMPLOYEE: Well, no no, I asked him what he wanted us to do differently. He said the logo was the wrong size and that we hadn't like, we hadn't responded…

00:38 MANAGER: Did you discuss in the beginning of this whole interaction what size he wanted the logo at?

00:42 EMPLOYEE: Well, I didn't know at first why he was so mad.

00:44 MANAGER: That's very important. The logo size is important. Why wouldn't he be mad? You don't think he should be mad?

00:48 EMPLOYEE: No no no, I just wasn't expecting it because I thought that we had given him generally, you know, what he wanted.

00:53 MANAGER: I need you to expect all variables. That's what I need for you to do.

00:56 EMPLOYEE: Right.

00:57 MANAGER: As my assistant...

[ONSCREEN] Aggressive listening: Also known as ambushing. Listening in order to collect information to use against the speaker.