Because you can’t rely on using nonverbal communication (gestures or facial expressions) in online classes, clear written communication is especially important. Remember, too, that online classes aren’t less professional than on-site classes. They have similar objectives, and they require just as much effort. Don’t take your assignments less seriously simply because they are online.
In this age of hypermedia, texting, and online social networking, it might be tempting to use shorthand or very casual language in your online classes. At best, these forms might appear comical; at worst, they might be confusing, annoying, or even offensive to others. While it’s perfectly acceptable to use shorthand language in informal contexts, you should use formal academic English for your course work and course communication—including e-mail and discussion posts. Your grasp of academic English might not be perfect, but you should at least try to use clear language that is both friendly and professional in tone. Doing so will ensure that other readers understand your intended meaning and are not confused or offended by your work.
| all capital letters | Some people try to save time and eliminate typos by writing with the caps lock key engaged. However, using all capital letters can make your writing appear angry or offensive. |
| all lowercase letters | Sentences that are written with only lowercase letters can be difficult for readers to process. These sentences can also give the impression that the writer is not taking readers or the assignment seriously. |
| texting language | Short forms like b4 for before or IMO for in my opinion might confuse readers who aren’t familiar with them. These forms are too casual for course discussions and assignments. |
| omitted punctuation | Sentences that lack punctuation are difficult to understand. Even if your punctuation isn’t perfect, you should at least attempt to use standard conventions. |