Chapter 14, Additional Case 2: Shaping Correspondence To Meet Your Audience's Needs
This case is best for groups.
Background
The Adult Education Center in your city offers a course in writing common kinds of business correspondence. The staff knows that a letter must meet the needs of its audience. Whether writers are responding to an inquiry letter or drafting a memo, they must demonstrate that they understand their readers' needs and expectations. However, the staff members at the Adult Education Center are unsure whether they should develop a handout with only general advice that would apply to all types of letters or whether they should develop different handouts for specific letter types (for example, cover letter, complaint letter, and so on).
Your Assignment
To complete this case, perform the following tasks: