| File | Title | Manuscript Id |
|---|---|---|
| How to Communicate: Handling Complaints | cacbim_ch12_1.html | 533b640e757a2e3436000000 |
| DLAP questions | cacbim_ch12_1_dlap.xml | 533b640e757a2e3436000000 |
| WHAT IF? | cacbim_ch12_2.html | 533b640e757a2e3436000000 |
| DLAP questions | cacbim_ch12_2_dlap.xml | 533b640e757a2e3436000000 |
| Pop Quiz: Chapter 12 | cacbim_ch12_3.html | 533b640e757a2e3436000000 |
| DLAP questions | cacbim_ch12_3_dlap.xml | 533b640e757a2e3436000000 |